更新时间:2024-11-05
条例施行,更好保障消费者权益
周新    作者信息&出版信息
Law-Related Education for Juveniles   ·   2024年11月5日   ·   2024年 第10期  
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AI 摘要

The Implementation Regulations of the Consumer Rights and Interests Protection Law of the People's Republic of China shall come into effect on July 1, 2024, with a total of seven chapters and 53 articles, detailing consumer rights, operator obligations, state protection, consumer organizations, dispute resolution, and legal responsibilities. The regulations mainly supplement the relevant provisions on the obligations of operators, improve the regulations on online consumption, strengthen the obligations of prepaid consumer operators, regulate consumer claims behavior, and clarify government responsibilities. The regulations stipulate that operators must ensure consumer safety, handle defective products, prohibit false advertising, clearly label prices, fulfill quality assurance responsibilities, and protect consumer personal information. Special emphasis is placed on the protection of the elderly and minors, such as prohibiting the inducement of the elderly to purchase goods or services that do not meet their needs. Online gaming services need to be equipped with functions such as time management, permission management, and consumption management, with strict user verification to protect the physical and mental health of minors. In terms of online consumption, it is stipulated that operators shall not force transactions, set different prices or charging standards, or limit the scope of returns without reason. At the same time, the responsibilities of consumer associations and other consumer organizations have been clarified, requiring timely handling of consumer dispute mediation requests.

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